FAQ
What steps should I take if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@trylexon.com.
Your message should include:
- Your order number
- A description of the issue
- Clear photographic evidence where applicable
After review, we will provide an appropriate resolution in accordance with applicable consumer protection laws. This will include an exchange, replacement, or a refund issued to your original payment method.
Who handles the return shipping charges?
If the return is due to our error, or because the item is damaged, defective, or incorrect, return shipping costs are covered by us.
For all other approved returns, you are responsible for return shipping costs.
How will I receive my tracking number after my order ships?
Once your order has been shipped, you will receive a shipping confirmation email. A separate shipping update email will follow with your tracking number, which you can use to monitor the shipment from dispatch through delivery.
What is the period for requesting a refund or exchange?
You can request a return or exchange within 30 days of receiving your order.
Requests submitted after this period will not be accepted unless required by applicable law.
How are refunds processed?
Returned items are inspected after they are received.
Once the inspection is completed, we will notify you of the outcome.
If approved, refunds are issued to your original payment method within 7 business days. Processing times may vary depending on your bank, card issuer, or payment provider.