Privacy Policy

Introduction
This Privacy Policy explains how Trylexon, owned and operated by Iqra Fashion, collects, uses, shares, stores, and protects personal information when you visit this website, place an order, contact customer support, or use our services.

This Privacy Policy applies to website visitors, customers, and other users of our services.

Information We Collect
We may collect personal information that is necessary to operate the website, process orders, provide customer support, and manage related services.

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Products purchased
  • Payment confirmation details
  • Account information, where applicable
  • Messages, inquiries, and communication records
  • IP address
  • Device type
  • Browser information
  • Cookies and website usage data

How Information Is Collected
Personal information may be collected directly from you when you place an order, complete a form, contact customer support, subscribe to communications, or otherwise interact with the website.

Information may also be collected automatically through cookies, analytics tools, and similar technologies used to support website operation, checkout, performance, security, and fraud prevention.

We may also receive information through third-party services, including Shopify, payment processors, shipping carriers, fulfilment partners, and other service providers involved in operating the store.

How We Use Personal Information
Personal information may be used for the following purposes:

  • To process and fulfil orders
  • To manage payments and payment confirmations
  • To arrange shipping, delivery, and tracking updates in accordance with our Shipping Policy
  • To handle returns, refunds, and exchanges in accordance with our Return and Refund Policy
  • To respond to customer inquiries and provide support
  • To operate, maintain, and improve the website and services
  • To detect, investigate, and prevent fraud, abuse, unauthorised activity, and security issues
  • To comply with legal, accounting, and regulatory obligations
  • To enforce our policies and protect our rights
  • To send marketing communications where you have provided consent, where required by applicable law

Legal Basis and Business Purposes
We process personal information where necessary to fulfil orders, complete transactions, provide customer support, comply with legal obligations, prevent fraud, support legitimate business operations, and protect website security.

Where required by applicable law, we rely on your consent for certain processing activities, including marketing communications and non-essential cookies.

Payment Processing
Payments are processed securely by third-party payment providers integrated with our store.

We do not directly store full payment card details or complete credit card numbers on our own website servers.

Additional payment-related information is available in our Payment Policy.

Shopify Platform
This website is hosted on Shopify Inc. Shopify provides the e-commerce platform used to operate this store, process checkout, support online store functionality, and allow us to sell products and services.

Shopify may process personal information in accordance with its own legal terms, privacy standards, and platform requirements, including the Shopify Terms of Service, Shopify Privacy Policy, and Shopify Cookie Policy.

Cookies and Tracking Technologies
Cookies and similar technologies may be used to operate the website, support checkout, remember preferences, analyse website usage, improve performance, assist with advertising where applicable, and help prevent fraud.

These technologies may include essential cookies required for website operation, analytics cookies used to understand website usage and performance, and marketing or preference cookies where applicable.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

Shopify may also place cookies and similar technologies to operate and improve the platform.

Sharing of Personal Information
We do not sell or rent personal information.

We may share personal information only where necessary with service providers and other parties involved in operating the website and completing transactions. These may include:

  • Shopify and e-commerce platform providers
  • Payment processors and fraud prevention providers
  • Shipping carriers and logistics providers
  • Fulfilment partners
  • Analytics and website performance providers
  • Customer support tools
  • Legal, regulatory, or law enforcement authorities where required by law or where necessary to protect our rights

International Data Transfers
Personal information may be transferred, stored, or processed outside your state, province, or country of residence, including locations that may have different data protection laws.

Where required by applicable law, appropriate safeguards are used to protect personal information during international transfers.

Data Retention
We retain personal information only for as long as necessary to provide services, complete transactions, fulfil orders, provide customer support, meet legal, accounting, and regulatory obligations, resolve disputes, prevent fraud, and maintain business records.

When personal information is no longer required, it will be deleted, anonymised, securely disposed of, or securely retained where legally required.

Your Privacy Rights
Depending on your location, you may have rights regarding your personal information. These rights may include:

  • The right to request access to personal information we hold about you
  • The right to request correction or update of inaccurate information
  • The right to request deletion of personal information
  • The right to request restriction of certain processing
  • The right to object to certain processing, including direct marketing
  • The right to withdraw consent where processing is based on consent
  • The right to request a copy of your personal information in a portable format

Some United States residents may have additional privacy rights under applicable state privacy laws, including rights to know, access, correct, delete, or opt out of certain data uses where applicable.

Data Security
We use reasonable administrative, technical, and organisational measures to help protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no electronic transmission, website system, payment system, or method of storage can be guaranteed to be completely secure.

Children’s Privacy
This website is not intended for children or individuals below the legal age required by applicable law in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information from a child has been collected in violation of applicable law, we will take appropriate steps to delete it.

Third-Party Websites and Services
This website may contain links to third-party websites or services.

Once you leave our website or are redirected to a third-party website, service, or application, this Privacy Policy no longer applies.

We are not responsible for the privacy, content, security practices, policies, or reliability of third-party websites or services.

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, business processes, or platform requirements.

The latest version will be posted on this page and becomes effective when published.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.